Order Desk/Customer Service for Natural Skincare Company (On-Site)
ESN Group, Inc.
(Earth Science Naturals) ESN Group, Inc.
(Earth Science Naturals) Carpinteria, CA Carpinteria, CA Full-time Full-time $19 - $20 an hour $19 - $20 an hour ESN Group, makers of Earth Science beauty and Ceramedx skincare products, is seeking an Order Entry/Customer Service Associate to work on-site in our Carpinteria office.
Part of the Sales & Marketing team, this position is responsible for order processing and customer service (via phone and email).
Responsible for inputting and tracking incoming orders and PO's, discounts, and due dates, and juggling multiple tasks which require team collaboration and conflict resolution.
Requires accuracy, attention to detail, analytical thinking, and an understanding of administrative operational tasks.
Customer service oriented, excellent communication skills (verbal and written), and ability to work strategically, independently, and collaboratively.
Please thoroughly read the entire job description before applying.
Job Function Entry of various order types, P.
O.
confirming, inventory allocation, and price checking Order processing, production, and fulfillment oversight of all orders Customer support and product education Answer phones, process phone orders, and respond to customer inquiries Support broker networks by scheduling, entering, and processing product requests Build broker kits, onboarding products and materials Log and record current and accurate customer feedback files Update distributor item codes, upload product information, and spec sheets Monitor product inventory and fulfillment schedules Product profile maintenance and portal entry assistance Prepare products, samples, collateral for promotions and events Assist with social media engagement Support basic sales and marketing operations Execute general office tasks, administrative upkeep, submissions, sales initiatives and broker support --------------------------------------------------------------------------------------------------------------------- Physical Requirements Must be able to sit for extended periods of time Must be able to stand for extended periods of time Ability to look at a computer screen for extended periods of time --------------------------------------------------------------------------------------------------------------------- Minimum Job Qualifications Bachelors degree preferred; high school diploma or equivalent required 1
years in one or more related fields, including customer service, administrative, and/or data entry Proficiency in Microsoft Office Suite Understanding of pricing, percentage discounts and simple math (required).
Must have strong attention to detail, accuracy in processing numbers Ability to communicate professionally by phone, in-person, and email Good writing skills as well as verbal presentation, and interpersonal skills Multi-tasking; can handle several projects and tasks at one time Proficiency in mac platforms a plus Must have the ability to establish and maintain a calendar and project timelines Must be focused, incredibly organized, show excellent attention to detail Should be self-motivated and demonstrate an ability to take the lead on projects and work autonomously, while also working effectively in a collaborative environment Preferred Qualifications CPG, beauty, or natural industry experience in sustainability-focused company a plus Pride in accuracy and attention to detail is critical for this position Organization and operational mindset This is currently a 32 hours per week position.
Office hours are 7:
30 am to 4:
00 pm Monday through Thursday.
Some flexibility can be accommodated.
Qualified candidates should submit a resume and COVER LETTER to be considered.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Schedule:
8 hour shift Day shift Education:
Bachelor's (Preferred)
Experience:
Customer service:
1 year (Preferred) Administrative:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
(Earth Science Naturals) ESN Group, Inc.
(Earth Science Naturals) Carpinteria, CA Carpinteria, CA Full-time Full-time $19 - $20 an hour $19 - $20 an hour ESN Group, makers of Earth Science beauty and Ceramedx skincare products, is seeking an Order Entry/Customer Service Associate to work on-site in our Carpinteria office.
Part of the Sales & Marketing team, this position is responsible for order processing and customer service (via phone and email).
Responsible for inputting and tracking incoming orders and PO's, discounts, and due dates, and juggling multiple tasks which require team collaboration and conflict resolution.
Requires accuracy, attention to detail, analytical thinking, and an understanding of administrative operational tasks.
Customer service oriented, excellent communication skills (verbal and written), and ability to work strategically, independently, and collaboratively.
Please thoroughly read the entire job description before applying.
Job Function Entry of various order types, P.
O.
confirming, inventory allocation, and price checking Order processing, production, and fulfillment oversight of all orders Customer support and product education Answer phones, process phone orders, and respond to customer inquiries Support broker networks by scheduling, entering, and processing product requests Build broker kits, onboarding products and materials Log and record current and accurate customer feedback files Update distributor item codes, upload product information, and spec sheets Monitor product inventory and fulfillment schedules Product profile maintenance and portal entry assistance Prepare products, samples, collateral for promotions and events Assist with social media engagement Support basic sales and marketing operations Execute general office tasks, administrative upkeep, submissions, sales initiatives and broker support --------------------------------------------------------------------------------------------------------------------- Physical Requirements Must be able to sit for extended periods of time Must be able to stand for extended periods of time Ability to look at a computer screen for extended periods of time --------------------------------------------------------------------------------------------------------------------- Minimum Job Qualifications Bachelors degree preferred; high school diploma or equivalent required 1
years in one or more related fields, including customer service, administrative, and/or data entry Proficiency in Microsoft Office Suite Understanding of pricing, percentage discounts and simple math (required).
Must have strong attention to detail, accuracy in processing numbers Ability to communicate professionally by phone, in-person, and email Good writing skills as well as verbal presentation, and interpersonal skills Multi-tasking; can handle several projects and tasks at one time Proficiency in mac platforms a plus Must have the ability to establish and maintain a calendar and project timelines Must be focused, incredibly organized, show excellent attention to detail Should be self-motivated and demonstrate an ability to take the lead on projects and work autonomously, while also working effectively in a collaborative environment Preferred Qualifications CPG, beauty, or natural industry experience in sustainability-focused company a plus Pride in accuracy and attention to detail is critical for this position Organization and operational mindset This is currently a 32 hours per week position.
Office hours are 7:
30 am to 4:
00 pm Monday through Thursday.
Some flexibility can be accommodated.
Qualified candidates should submit a resume and COVER LETTER to be considered.
Job Type:
Full-time Pay:
$19.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Schedule:
8 hour shift Day shift Education:
Bachelor's (Preferred)
Experience:
Customer service:
1 year (Preferred) Administrative:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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